Yesterday, in my capacity as the City Council's Planning & Transport Convener, I met with Lawrence Davie, Director of Travel Dundee – together with the company’s Operations Manager and the City Council’s Acting Head of Transportation – to discuss the numerous complaints about Travel Dundee’s bus service changes introduced last month.The meeting was productive and that it had afforded the opportunity to discuss the complaints people from right across the City had raised about many of the service changes.
I am pleased to say that Travel Dundee accepts that a number of the bus changes have not been popular with people in parts of the City and I received assurances that the bus company is now seeking to address these.
There have, for example, been many complaints about the 15/17 service changes, particularly in the Whitfield section of the route, and Mr Davie said that, since his recent appointment as Director of Travel Dundee, he has been listening closely to these concerns and he is looking to bring forward proposals that will hopefully address the concerns in the very near future.
Having discussed the concerns raised with him, I am confident we will hear the detail of any improvements by early January.
The bus company will be writing to the local councillors for the area with details as soon as these are finalised and will also publicise improvements as soon as possible.
I was advised that Travel Dundee was looking to bring forward proposals with regard to the 1C service by the end of January and had indicated a “willingness to look again” at the change to the timetable and route of the 2A service to St John’s High School each morning, a complaint I have received from a number of West End residents. I also raised complaints about the cutting of the "West End part" of the 9X service from 15 to 30 minutes.
The bus company also indicated it was looking closely at other complaints received.